Chrome Pump Kit 63D-W0078-0A-00

Engine: Yamaha 40TLRC Shopping experience: I was very happy to see that Crowley had almost all of the parts in stock, and easy to use diagrams to find part numbers. However, after ordering the parts, which all say 3-5 days to ship, my order was delayed without notification. I inquired about the delay after 15 days, at which point I was advised that a part was back-orderred and the entire shipment had been delayed. It was at that time that I asked them to split the shipment, and leave the other part on backorder to ship separately, which they said they would do the following day. 15 days later, they still had not shipped my parts. I emailed them again, and this time asked them to ship the parts ASAP as I had a waited for over 30 days at this point, and also that they should ship them 2nd day since they failed ship them out 15 days prior as they said they would. They did ship them out the following day, however they shipped them out FedEx Smartpost, which took another THIRTEEN DAYS to be delivered. So, overall, happy with the website, very unhappy with the customer support and shipping methods selected. I have since went to make repairs just before my fishing trip, and have found that an additional part is needed, which wouldn't have been a problem if I was able to attempt these repairs 30 days ago, when I should have had my parts. Now, my boat may not be ready for my trip. Repair difficulty: Easy Repair time: 1 to 2 hours Repair symptoms: Water Pump Failure

Shopping experience: apparently one of the items I ordered was not readily available and after waiting for approx 10 days I emailed customer service where I was informed there was a delay and then at that point the offer was made to ship all other items and refund the one item not available. I had to birddog the entire process for all I know I would still be waiting for the shipment... Repair difficulty: Easy Repair time: Less than 30 mins

Shopping experience: Great , I got the right parts and on time, good online parts list and drawings. Repair difficulty: Easy Repair time: Less than 30 mins

Repair difficulty: Easy Repair time: Less than 30 mins