Fastner 68F-42753-00-00

Everything up to post-purchase was flawless. After the payment was made, the items sat in my cart for 2 days, and the order wasn't processed. I almost paid double, but checked my account first and saw that the transaction had indeed gone through. This also happened on my last order. When a purchase is made, the items aren't clearing from the shopping cart. I spoke to a representative who is aware of this issue, as others have double paid. This should be escalated and addressed ASAP. Making mistakes with people's money is a sure-fire way to lose customers.

No very good. Had to reach out after a couple weeks of not receiving an order. Was told 1 part was on back order and nothing got shipped. No calls, no emails about this issue. I had to go looking for it myself.

Excellent

Always a pleasure to deal with thanks