Propeller Shaft 683-45611-00-00

Repair difficulty: Easy Repair time: Less than 30 mins

Engine: Yamaha 20hp 4 stroke Shopping experience: They had everything I needed and shipped so fast I could barely keep up. A1 Repair difficulty: Easy Repair time: 30 to 60 mins Repair symptoms: Bent prop shaft

Engine: Yamaha T8 PLRC Shopping experience: Order placed on 4/11 through a third party website, order was fulfilled by Crowley Marine. Parts were not in stock and needed to be ordered from manufacturer. Call placed on 5/4 inquiring on status, told parts had arrived and that they would ship in 1-2 days. Call on 5/6 as parts had not shipped, told that ship date was unknown. Call on 5/8 requesting status update, service person was confused why order hadn't shipped, agreed to ship next day and speak to warehouse manager. Shipping label created on 5/11, parts shipped via USPS ground. Order arrived 5/15, missing critical part to finish repair. Missing item was printed on packing slip, was not checked off. Packing slip also plainly stated next day delivery. Called to cancel order on missing parts, was honored. Was called back and informed that because the order was placed through a 3rd party I would need to request part and shipping refund through third party. While other experiences are overwhelmingly positive, my experience was anything but favorable. Will not be purchasing parts through Crowley Marine moving forward. Repair difficulty: Medium Repair time: 2 to 4 hours Repair symptoms: Propeller shaft not engaging

Engine: yamaha 15 hp Shopping experience: I could have bought the parts a little cheaper somewhere else but have always had good service with you. Will continue to buy from your store. Repair difficulty: Medium Repair time: More than 4 hours Repair symptoms: lower unit with water in the oil removed lower unit and replaced prop shaft and seals. Not a bad fix.